Payment & Shipping Policy

This policy explains how payment and shipping work when you buy hardware or parts from Core 4 Solutions ("Core 4," "we," "us," or "our") through www.core4solutions.com (the "Site"), by phone or email, or through a quote. It also covers how we pay you when you sell equipment to us. By placing an order, you agree to this policy.

1. Accepted Payment Methods

• Credit and debit cards: Visa, Mastercard, American Express, and Discover

• PayPal

• ACH / electronic bank transfer

• Wire transfer (domestic and international)

• Company check or cashier's check

• Purchase orders and net terms for approved businesses

Card and PayPal payments are processed securely by our third-party payment processors. Core 4 does not store full card numbers on its systems. For details on how we handle your information, see our Privacy Policy.

2. Pricing and Currency

• All prices are listed and charged in U.S. dollars (USD).

• Prices, availability, and product specifications may change without notice. The price that applies is the one shown at checkout or on your accepted written quote.

• Quoted prices are valid for the period stated on your quote and are subject to stock availability. Because much of our inventory is refurbished and limited in quantity, items are not reserved until payment is received or the order is approved on terms.

• If an item is listed at an incorrect price due to an error, we may cancel the order and refund any payment, or contact you to confirm the correct price before shipping.

3. When Payment Is Charged

• Online orders: payment is authorized when you place your order and captured when the order is processed or ships.

• Quote, phone, and email orders: orders paid by ACH, wire, or check ship once funds have cleared.

• Custom builds and special orders: custom-configured systems and special-sourced or end-of-life items may require full or partial prepayment, as stated on your quote.

4. Quoted Orders and Net Terms

Orders placed by quote are governed by the payment terms, pricing, and validity period stated on your quote. Purchase orders and net terms are available to approved business customers; terms are set by credit application and stated on your quote or agreement.

5. Sales Tax and Tax Exemption

• We collect sales tax where required by law, including on orders shipped to Minnesota.

• Tax-exempt customers and resellers must provide a valid exemption or resale certificate before the order is placed. Tax charged on an order cannot be refunded retroactively unless required by law and a valid certificate is provided.

6. Shipping

• Eligible domestic orders ship free via ground service within the United States. Items designated as freight, typically larger or higher-value systems, are quoted separately or calculated at checkout.

• International orders ship via UPS, with rates calculated at checkout.

• For expedited or freight shipping, contact us before placing your order and we will quote it.

7. International Orders

• The customer is responsible for all duties, import taxes, customs brokerage fees, and bank or wire fees, which are not included in our prices.

• Certain products may be subject to U.S. export control laws. We may request end-use information and may decline or cancel orders that we cannot lawfully fulfill.

8. Order Verification and Fraud Prevention

To protect you and us, we may verify orders before processing them. We may request additional information, require that the billing and shipping addresses match, or require an alternative payment method. We reserve the right to refuse or cancel any order we believe to be fraudulent or unauthorized, and to refund any payment collected for it.

9. Declined Payments and Chargebacks

• If a payment is declined, your order will not be processed until a valid payment is received.

• A returned check or reversed ACH payment may incur a $50 fee.

• If you have a concern about a charge, please contact us first so we can resolve it quickly. Filing a chargeback without first contacting us may result in suspension of your account or terms while the dispute is investigated.

10. Refunds

Refund timing, return eligibility, restocking fees, and warranty replacements are covered in our Return & Warranty Policy.

11. Payment for Equipment You Sell to Us

• We provide an offer based on the equipment's description, and the final amount is confirmed after the equipment is received and evaluated in our tech center.

• If the equipment's condition or contents differ from what was described, we will provide a revised offer, which you may accept or decline. If an agreement cannot be reached, the seller is responsible for the return shipping cost.

• Once the final amount is accepted, payment is issued for the agreed amount within the agreed payment period.

• Sellers may be asked to provide a W-9 or other documentation required for tax or record-keeping purposes.

12. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on the Site and apply to orders placed after that date. Accepted quotes and existing written agreements are governed by the terms in effect when they were accepted.

13. Contact Us

For billing questions, payment arrangements, or credit applications, please contact us:

Core 4 Solutions
6450 Carlson Drive
Eden Prairie, MN 55346

Email: info@core4solutions.com
Phone: (952) 548-5713
Hours: Monday to Friday, 8:00 AM to 5:00 PM Central